Frequently Asked Questions

How can I get assistance with my loan inquiries?

If you have any questions about your loan, feel free to reach out to us. You can contact us via email at info.sfc@merficap.com or by calling or sending a text message to +1 (786) 710-1174. We're here to help!

How can I obtain the title to my vehicle?

Upon full repayment of your auto loan, we will promptly release your vehicle's title to you.

How can I find out my payoff amount for my auto loan?

You have two convenient options to determine your payoff amount. Firstly, you can access your statement online at https://valfra.autopal.info. Alternatively, feel free to contact us directly for personalized assistance. Please note that while your most recent transaction balance may be close to your payoff amount, it may not be exact. We're here to provide you with accurate information tailored to your account.

Does my loan include Gap Insurance?

To determine if your loan includes Gap insurance, please get in touch with us directly. Gap insurance is a specific detail that varies for each loan, and our team can provide you with personalized assistance regarding your coverage.

Can I make payments online?

Absolutely! You have the convenience of making payments online at any time. Simply log in to our secure portal at https://valfra.autopal.info. From there, you can not only make payments but also check your loan status, update personal information, download payment receipts, and much more. We strive to provide you with a seamless and userfriendly experience.

What should I do in the event of a crash or accident?

Promptly notify VF, and your insurance company via telephone, SMS, WhatsApp, or email.

What should I do if my vehicle is stolen or I am a victim of robbery?

If your vehicle is stolen or you're a victim of theft, notify VF immediately by phone, SMS, WhatsApp, or email. We'll assist you promptly, as your vehicle is equipped with a satellite tracking device.

What do I do if I change my insurance?

If you make any changes to your insurance policy or provider, inform VF immediately. You can send proof of insurance to our email address: info.sfc@merficap.com.

What do I do if I want to change my payment method?

If you wish to change the debit/credit card or bank account linked to your automatic payment, notify VF via phone, SMS, WhatsApp, or email to update our records and automate future payments. Alternatively, you can update your information by logging into your account at https://valfra.autopal.info.